Botanical Shop Returns & Refunds
This Botanical Shop return and refund policy explains how to return an order, what we do if something arrives damaged or wrong, and how you get your money back. We keep it simple: if we got something wrong, we fix it fast, and you never pay a restocking fee.
Our 30-day money-back guarantee
We want you to be happy with every order from Botanical Shop. That is why every order comes with a 30-day money-back guarantee and no restocking fees. The 30 days start on the day your order is delivered, as shown on your tracking.
Because our botanicals are natural products, each batch can look a little different in color, for example slightly redder or browner. This is normal and is not a fault. You can read more about it in our FAQ.
How to return an order
We do not have a public shop, so please do not post anything back before you contact us. Instead, follow these 4 steps:
Tip: write your order number on a note inside the parcel, so we can match your return quickly.
What can be returned
For safety and quality, we cannot resell botanicals once a pouch has been opened. As a result, the rules are a little different for opened and unopened items:
✓We accept
- Unopened items in their original sealed pouch, within 30 days
- Any item that arrived damaged, wrong or not as described, opened or not
- Items with a quality problem you report within 30 days
✕We cannot accept
- Opened items returned only because you changed your mind
- Items returned after 30 days from delivery
- Items sent back without contacting us first
Damaged, wrong or missing items
We check every order before it leaves Cincinnati. However, if something still goes wrong, we are sorry, and we will put it right quickly.
- Tell us within 7 days of delivery, by email, with your order number.
- Add a photo of the item and the packaging, so we can see the problem and report it to the carrier.
- Choose your fix: we send a free replacement or give you a full refund, including shipping.
In most cases you do not need to send anything back. If we do need the item, we pay for the return shipping.
Lost or late packages
Every order ships with tracking, so first check your tracking link for the latest update. If your package still has not arrived, please email us with your order number, and we will chase it with the carrier for you.
- No tracking update for 7 business days: we open a claim with the carrier.
- Marked "delivered" but not received: check with neighbors and your mailbox first, then contact us within 7 days.
- Confirmed lost: we send a replacement or a full refund, whichever you prefer.
Please make sure your shipping address is correct at checkout. Unfortunately, we cannot refund packages sent to a wrong address that you entered. However, we will always try to help get it back.
Cancelling or changing an order
You can cancel or change your order free of charge as long as it has not shipped. Because we dispatch within 24 hours, Monday to Saturday, please contact us as soon as possible with your order number.
If your order has already shipped, we cannot stop it. Instead, you can return it under this policy once it arrives.
How refunds are paid
Since we use manual payment, there is no card to refund automatically. Instead, we send your refund back through the same method you paid with, within 2 business days of approving it:
| You paid with | How we refund | When you see it |
|---|---|---|
| Cash App, Zelle, Chime | Sent to the same account you paid from | Usually the same day |
| Apple Pay, Visa, e-Transfer | Sent back the same way, or another method you agree | Usually 1 to 5 business days |
| Bitcoin | The US dollar amount you paid, sent in Bitcoin to a wallet address you give us | As soon as the network confirms it |
- You get back what you paid. If you used a discount, such as BTC15, the refund is the discounted amount.
- We email you as soon as your refund is sent, with the amount and the date.
- Network fees: we pay any fee on our side for sending your refund.
Shipping costs on returns
If your order had free shipping (US orders over $150) and a return takes it below $150, we do not take any shipping cost off your refund.
International orders
This policy also applies to orders outside the USA. However, import rules differ from country to country, so it is your responsibility to check your local laws before you order.
- Customs fees and taxes charged by your country are not refundable.
- Orders held, refused or seized by customs cannot be refunded or replaced.
- Return shipping from outside the USA is paid by you, unless the problem was our mistake.
Contact us about a return
Every return starts with a quick message. A real person in Cincinnati will reply, usually within the hour, Monday to Saturday.
Need to return something?
Have your order number ready. You can also read our FAQ, Terms & Conditions and Privacy Policy.